Frequently Asked Questions
Everything you need to know about our sustainable beauty products and services.
Are Davines products sulfate and paraben-free?
Yes, we prioritize natural ingredients and sustainable formulations. Most of our product lines are formulated without sulfates and parabens to ensure the health of your hair and the environment.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in gently used or unused condition.
Does Davines test on animals?
No, Davines does not test its products or ingredients on animals, nor do we delegate animal testing to third parties. We are committed to ethical and cruelty-free beauty.
How do I choose the right product for my hair type?
We recommend using our online 'Hair Quiz' or browsing our collections categorized by hair concern (e.g., Minu for colored hair, Love for frizzy hair) to find your perfect match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.